Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic plans of the company and the store environment, thereby optimizing department performance. As a "visionary manager," facilitate initiatives from collaborators. As a member of the management committee, engage in the development and implementation of store policies. 

Responsibilities

Developing and Executing Commercial Strategies
• Build and refine the product offering based on market trends, store
environment, and customer needs.
• Collaborate with your team to select product ranges, ensuring
alignment with Leroy Merlin’s marketing and merchandising policies.
• Set pricing strategies and oversee promotional activities to enhance
sales and profitability.

Optimizing Merchandising and Store Presentation
• Ensure the sales floor is always Full, Clean, and Priced, meeting
company merchandising standards.
• Create engaging displays and organize sales areas to attract and
inspire customers.
• Maintain clarity and density of product offerings, balancing
self-service and assisted sales approaches.

Driving Business Growth
• Plan and execute dynamic commercial operations, from
traffic-driving promotions to niche customer initiatives.
• Align actions with company policies, ensuring advertised products
and recommendations meet quality standards.
• Translate commercial challenges into actionable strategies with your
team to achieve revenue goals.

Leading Customer Relationships and Services
• Foster a culture of hospitality and outstanding service within your
team.
• Actively engage with customers to understand their needs, ensuring
solutions exceed expectations.
• Implement strategies to improve customer satisfaction, loyalty, and
overall experience.

Team Recruitment, Training, and Management
• Recruit and onboard team members, building a complementary and
high-performing workforce.
• Develop training plans to enhance individual skills, empowering your
team towards greater autonomy.
• Organise work schedules fairly, balancing customer flow with
employee expectations.
• Communicate objectives and celebrate achievements to cultivate a
motivated, collaborative team.

Resource Optimization and Wealth Creation
• Maximise revenue and margin growth through effective action plans
and on-the-ground execution.
• Optimise inventory turnover and minimise markdowns while ensuring
product availability for customers.
• Monitor resource allocation and align team capabilities to operational
needs for maximum efficiency.

Strategic Contributions and Collaboration
• Participate in the store’s management committee to develop and
implement strategies.
• Disseminate decisions and objectives across your team, ensuring
seamless execution and alignment.
• Support regional, national, and international projects, contributing to
innovations in commercial strategies.

 Qualifications and Experience

Requirements

• Matric qualification (NQF4) mandatory.
• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 5+ years of experience in retail management, preferably in a departmental leadership role.
• Strong understanding of retail operations, inventory management, and merchandising techniques.
• Excellent leadership, communication, and interpersonal skills.
• Proven track record of achieving sales targets and driving departmental profitability.
• Knowledge of product categories within the assigned department (e.g., bathroom products, kitchenware, etc.).
• Experience with promotional planning and campaign execution.
• Familiarity with inventory management software and retail analytics tools.
• Strong leadership and decision-making skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication and negotiation skills.
• Proficiency in inventory management software and Microsoft Office suite.
• Customer-focused approach and ability to drive a high-performance team.
• Ability to lead the store as a duty manager.
• Ability to open and close the store.