Head of Department (Kwazulu Natal, Umhlanga)
Shape strategy, uplift teams, and drive results. This is your chance to lead with vision, innovate, and directly impact customer satisfaction and store performance.
Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic plans of the company and the store environment, thereby optimizing department performance. As a "visionary manager," facilitate initiatives from collaborators. As a member of the management committee, engage in the development and implementation of store policies.
Responsibilities
Developing and Executing Commercial Strategies
• Build and refine the product offering based on market trends, store
environment, and customer needs.
• Collaborate with your team to select product ranges, ensuring
alignment with Leroy Merlin’s marketing and merchandising policies.
• Set pricing strategies and oversee promotional activities to enhance
sales and profitability.
Optimizing Merchandising and Store Presentation
• Ensure the sales floor is always Full, Clean, and Priced, meeting
company merchandising standards.
• Create engaging displays and organize sales areas to attract and
inspire customers.
• Maintain clarity and density of product offerings, balancing
self-service and assisted sales approaches.
Driving Business Growth
• Plan and execute dynamic commercial operations, from
traffic-driving promotions to niche customer initiatives.
• Align actions with company policies, ensuring advertised products
and recommendations meet quality standards.
• Translate commercial challenges into actionable strategies with your
team to achieve revenue goals.
Leading Customer Relationships and Services
• Foster a culture of hospitality and outstanding service within your
team.
• Actively engage with customers to understand their needs, ensuring
solutions exceed expectations.
• Implement strategies to improve customer satisfaction, loyalty, and
overall experience.
Team Recruitment, Training, and Management
• Recruit and onboard team members, building a complementary and
high-performing workforce.
• Develop training plans to enhance individual skills, empowering your
team towards greater autonomy.
• Organise work schedules fairly, balancing customer flow with
employee expectations.
• Communicate objectives and celebrate achievements to cultivate a
motivated, collaborative team.
Resource Optimization and Wealth Creation
• Maximise revenue and margin growth through effective action plans
and on-the-ground execution.
• Optimise inventory turnover and minimise markdowns while ensuring
product availability for customers.
• Monitor resource allocation and align team capabilities to operational
needs for maximum efficiency.
Strategic Contributions and Collaboration
• Participate in the store’s management committee to develop and
implement strategies.
• Disseminate decisions and objectives across your team, ensuring
seamless execution and alignment.
• Support regional, national, and international projects, contributing to
innovations in commercial strategies.
Qualifications and Experience
Requirements
- Matric qualification (NQF4) mandatory.
- Bachelor's degree in Business Administration, Marketing, or related field (preferred).
- 5+ years of experience in retail management, preferably in a departmental leadership role.
- Strong understanding of retail operations, inventory management, and merchandising techniques.
- Excellent leadership, communication, and interpersonal skills.
- Proven track record of achieving sales targets and driving departmental profitability.
- Knowledge of product categories within the assigned department (e.g., bathroom products, kitchenware, etc.).
- Experience with promotional planning and campaign execution.
- Familiarity with inventory management software and retail analytics tools.
- Strong leadership and decision-making skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Excellent communication and negotiation skills.
- Proficiency in inventory management software and Microsoft Office suite.
- Customer-focused approach and ability to drive a high-performance team.
- Ability to lead the store as a duty manager.
- Ability to open and close the store.
- Department
- Campus HQ
Johannesburg
Our Perks & Benefits
-
🏄🏻♀️ 30 days paid vacation
We value that you get more time with your family and friends. Therefore we offer everybody 30 days paid vacation. -
🕐 Flexible working hours
We value work-life balance highly, therefore we have flexible working hours. -
🥯 Breakfast at work
Every day we got breakfast at work. We want to make sure our colleagues have the energy to do their work properly. -
Regular social & team events 🕺
Once a quarter we celebrate our successes as a team.
Workplace, Culture & Diversity
Corporate culture is essential to allow the organization to differentiate itself. In terms of image on the one hand, it has strengths both internally and externally to consumers. It is indeed a source of cohesion and motivation of employees and it limits conflicts. With customers, it conveys a positive image and can develop a feeling of closeness to the company or even become a criterion of choice.